Aravena Global Solutions

Privacy Policy

Protecting Your Privacy at Aravena Global Solutions

Aravena has always considered the Privacy of its students, staff and clients to be extremely important.
Consequently, we have in place a Privacy Policy, which ensures that we meet our obligations under the National Privacy Principles (X10). The Aravena Privacy Policy is a reflection of the 2000 Amendment to the Commonwealth Privacy Act of 1988, and sets out the way in which Aravena handles and protects the personal information of students, staff and clients.
The IPP's are available from the Office of the Federal Privacy Commissioner's web site at http://www.privacy.gov.au/publications/ipps.html

Your Personal Information

Personal Information held by Aravena may include names, date of birth, current and/or previous addresses, telephone/mobile phone number, e-mail address, fee payment details, bank account or credit card details, nationality, passport number and academic record of students, staff and clients.
Depending on the service you are accessing, you could be asked to provide some of the information outlined above including information about what you like and do not like. It is entirely your choice when it comes to respond to the questions or not.
If you choose not to provide Personal Information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves at Aravena.

How We Collect Personal Information

At Aravena we collect and store personal information in a number of ways including:

Directly from you, when you provide information by phone, or in enrolment documents such as an application form
From Educational Agents, both onshore and off-shore
From third parties such as your financial representatives (eg. Bank)
From publicly available sources of information
From our own records
When legally required to do so for example, under the ESOS Act 2000, Immigration Act 1958, & Australian Taxation Office Law.

Essentially Aravena collects two (2) types of Information:

The first type is anonymous information. For instance we may collect statistical information to tell us that four hundred people visited course schedule section of the website today. However we do not know their names, where they live or date of birth they are anonymous to us.

(NB. The Aravena website and e-mail messages sometimes create hypertext links to the websites of third parties. Aravena is not responsible for the Privacy practices or the content of other websites)

The second type of information that Aravena collects is that provided in the Training Registration forms, Enquiry schedules and consulting requests which are completed when general enquiries are made via the web or via telephone. This information is personal information and includes such items as your name, address and date of birth. This information is used to process enrolments and may also be used to inform you of new courses, events and exhibitions provided by Aravena. We only collect such information on these occasions so that we can follow up on enquiries, as well as respond to expressions of interest from potential students.

By providing Aravena with your personal information we are able to give you a personalised and greatly enhanced consulting, educational and/or training service that is not available to anonymous users.

How We Use Personal Information

Aravena will only use the personal information you have chosen to provide for the purpose for which you provided it. Aravena will not use it for any other purpose without your consent.
In general, your personal Information may be used in order to:

Provide the consulting and training services you require
Administer and manage those services, including the provision of up-to-date news on new courses, events and invoicing procedures
Inform you of ways in which the consulting and training courses could be improved
Conduct appropriate checks for credit-worthiness
Research and develop our courses to reflect best practice industry standards

Storage Of Personal Information

One of our obligations as a training organisation and a registered company is to store information about the organisations business activities (eg. student enrolments, academic progress, consulting activities, etc) for at least seven years.
Aravena stores this individual information both on the company information system and in hard copy files. Our computer network has security levels of access (including a firewall) in place to protect us against the loss, misuse or destruction of the information while under the control of Aravena. Access to this central information can only be gained through authorisation by the Managing Director, Divisional Manager, Operations Manager or Registrar.

When We Disclose Your Personal Information

On occasion, and as required by law, Aravena may disclose the personal information of students, staff and clients to organisations outside Aravena , providing such organisations are aware of our published Privacy Policy and agree to comply.
The organisations to which we disclose information include:

Your authorised representatives (eg. your bank, agent, immediate family or legal counsel)
Credit providers such as banks for credit related purposes
Our professional advisers including accounting auditors and lawyers
Government and regulatory authorities such as ASIC (Australian Securities Investment Commission); ATO (Australian Taxation Office); APM Group (PRINCE2 and MSP accrediting authority).
Aravena may disclose Personal Information to comply with subpoenas, court orders and other legal processes.

Help Us to Ensure We Hold Accurate Information

Aravena takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

Let us know if there are any errors in your personal information
Keep us up-to-date with changes to personal information such as your name and address

You Can Access Your Personal Information

You have a right to access your personal information, subject to some exceptions allowed by law. If students, staff and clients would like to do so, they should contact the Operations Manager. You may be required to put such requests in writing for security reasons.
Aravena reserves the right to charge a fee for searching for and providing access to your information.
If you require any further information, or a response to any specific questions relating to our Privacy Policy or Information handling processes, please contact the Aravena Operations Manager.

Disclaimer This site is subject to copyright

The Aravena Managing Director retains responsibility for oversight and management of the Aravena web pages. As such the Aravena Managing Director is responsible for approving changes to the Aravena Web site.
The Aravena Operations Manager is responsible for the day-to-day control and management of the website.